Ordering Information

Have questions or ready to place an order? Please contact us or find your local sales representative for specific product and service information or assistance.

Terms of Sale

Prices

Prices are subject to change without notice. Please call us to confirm pricing before ordering. All prices are F.O.B. shipping point, unless otherwise stated.

Minimum Order

There is a $25 order minimum. (Orders totaling less than $25 before freight and taxes will be charged a $5 fee.)

Terms

Net 30 days

Credit Policy

Credit will be extended with an approved credit application. New accounts without prior credit approval can order using a credit card, request C.O.D. or purchase on a cash-before-order basis. We accept MasterCard and Visa. Customer orders cannot be canceled and may require a deposit. All past due invoices will carry a service charge of 1.5% per month (18%) per annum. A past-due account may be referred to an outside agency for collection, in which case the debtor will be required to pay all costs of collection plus reasonable attorney’s fees.

Taxes

Purchases are subject to state and local taxes where applicable.

Shipping & Shipping Claims

Orders are shipped via the best possible carrier. Air freight or other special handling for rush shipments is available on request.

If any merchandise is damaged or lost in transit, the purchaser must file a claim with UPS or the common carrier. Claims must be filed within the time limit specified and according to the regulation allowed by the carriers.

Returned Goods

Merchandise returned for credit must be mailed with a Returned Goods Authorization (RGA) number. The number must be clearly marked on the outside of the package. You will be given a number and a return destination when you call us to arrange a return. All merchandise must be returned freight prepaid. Merchandise without an authorization number or returned to the wrong location will be refused. Authorized returns must be in original condition and are subject to a 25% restocking fee. A higher fee may be imposed on products where the suppliers restocking fee is greater. Customer ordered merchandise is non-returnable. All returns must be made within 30 days of the invoice date.